When you’re thinking about hiring a renovator, there are many things to consider, of course. It’s something that should take time, thought, and research.
But from the start, there are some absolute basics you should think about, understand, and plan for.
Budget. This is your first and most important step. Figure out a budget for your project as carefully and as accurately as you can that also takes into account your overall family budget. Once construction starts, you’re in for the long haul, and you’ll need to be financially ready. Get clear on any “incidental” work such as structural or system updates that will have to happen before the actual renovation begins.
Design. You will need a great designer ‒ someone who has solid expertise, imagination, and experience. You can hire a designer and then take the drawings to a contractor, or you can, as many do, hire a design-build firm for a more seamless approach. Be aware of the pros and cons of each approach that suits you best.
Getting EVERYTHING in writing. Even if everything is in writing, it can be unclear. Don’t take things for granted. Ask questions and keep asking them until you fully understand.
Categories and selections. For example: what does “hardwood floor” actually mean? Maple? Oak? Pine? Is it stained? Natural? Glossy? Matte?
Permits. Know what they are, what you need, and how to get them. Ideally your professional renovator or designer will handle it all for you.
Cost overruns. What are they? What do they mean? How are they calculated? What do they really include? Find out, and don’t sign anything until you have that well understood.
Hiring a professional. Never hire someone who wants to be paid in cash or who doesn’t provide a detailed estimate and a written contract. Research reputable firms in your area. If you can, speak to other homeowners who have had good success with a particular company.
Knowing what lies beneath. Understand what designated (toxic) substances mean and your obligations in regard to them. They can sometimes be a serious problem during demolition.
Insurance. Know what insurance your renovator carries, and ask for proof.
Warranty. Find out exactly what’s in your renovator’s warranty. It should be for five years.
Testimonials. What do other clients of this company say? Are their comments published on the renovator’s website? Word of mouth is sometimes the best assurance of reliability.
Safety. What is your renovation company’s policy on health and safety? Be sure they participate in the Workplace Safety and Insurance Board (WSIB) Construction Safety Groups Program; and that any of their sub-contractors abide by the Ontario Occupational Health and Safety Act and Regulations for Construction Projects. Ask to see their safety policy, sub-trade insurance and WSIB clearance certificates.
Associations. Does your renovator belong to the local Home Builders Association? How do they rank with the Better Business Bureau? Do they carry the RenoMark® logo?
Contract. Again, get it in writing, always.
